Terms of Service

1. About Arteesans.ng

Arteesans.ng is a digital platform that connects customers with skilled artisans across Nigeria. We facilitate service requests, artisan registrations, and quality service delivery.

2. User Accounts and Registration

• Customers: Can submit service requests and connect with verified artisans
• Artisans: Must provide accurate information during registration and maintain professional standards
• Verification: All artisan applications are subject to review and verification
• Account Security: Users are responsible for maintaining account confidentiality

3. Service Standards

• Quality Commitment: Artisans must deliver services professionally and on time
• Communication: Clear communication between customers and artisans is expected
• Fair Pricing: Service pricing should be reasonable and agreed upon beforehand
• Safety First: All work must comply with safety standards and regulations

4. Payment and Fees

• Direct Payment: Customers pay artisans directly for services rendered
• Platform Fees: Arteesans.ng may charge service fees for premium features
• Refund Policy: Disputes will be handled on a case-by-case basis
• Pricing Transparency: All costs must be clearly communicated upfront

5. User Responsibilities

6. Prohibited Activities

• False Information: Providing misleading or fraudulent information
• Harmful Conduct: Harassment, discrimination, or unprofessional behavior
• Illegal Activities: Any activities that violate Nigerian laws
• Platform Misuse: Attempting to bypass platform systems or policies

7. Liability and Disclaimers

8. Dispute Resolution

• Direct Resolution: We encourage users to resolve issues directly first
• Platform Mediation: Arteesans.ng can provide mediation services when needed
• Documentation: Keep records of communications and agreements
• Fair Process: All disputes will be handled impartially

9. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

10. Platform Updates

• Service Improvements: We continuously enhance our platform features
• Terms Updates: These terms may be updated with notice to users
• Continued Use: Using the platform after updates constitutes acceptance

11. Termination

• Voluntary: Users can delete their accounts at any time
• Violation: Accounts may be suspended for terms violations
• Data Retention: Some information may be retained as required by law

12. Contact Information

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