Privacy Policy

Your privacy matters to us - Learn how we protect your information

Effective Date: September 13, 2025

At Arteesans.ng, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data.

1. Information We Collect

Customer Information
  • Full name and contact details
  • Phone number and email address
  • Service location and requirements
  • Communication preferences
Artisan Information
  • Personal and professional details
  • Skills, experience, and certifications
  • Work location and availability
  • Portfolio and service history

2. How We Use Your Information

We use your information to:
  • Connect Services: Match customers with suitable artisans
  • Quality Assurance: Verify artisan credentials and skills
  • Communication: Facilitate service coordination
  • Platform Improvement: Enhance user experience
  • Support Services: Provide customer assistance
  • Security: Protect against fraud and misuse

3. Information Sharing

Important: We Never Sell Your Data

Limited Sharing: We only share information necessary for service delivery:

  • Service Matching: Customer requests shared with relevant artisans
  • Contact Facilitation: Contact information shared for service coordination
  • Legal Requirements: When required by Nigerian law enforcement
  • Safety Concerns: To protect user safety and platform integrity

Your Control: You can opt-out of non-essential communications anytime.

4. Data Security

Encryption

Data transmitted using secure SSL/TLS encryption

Secure Storage

Information stored on protected, access-controlled servers

Access Control

Strict employee access controls and regular security audits

5. Your Privacy Rights

Access Rights
  • View your stored personal information
  • Download your data in portable format
  • Understand how your data is used
Control Rights
  • Update or correct your information
  • Delete your account and data
  • Restrict certain data processing

6. Cookies and Tracking

We Use Cookies For:
  • Essential Functions: Login sessions and security
  • User Experience: Remember your preferences
  • Analytics: Understand platform usage (anonymized)
  • Performance: Optimize loading speeds

Your Choice: You can control cookie settings in your browser.

7. Data Retention

  • Active Accounts: Information retained while account is active
  • Service Records: Transaction records kept for legal and business purposes
  • Account Deletion: Most personal data deleted within 30 days of account closure
  • Legal Requirements: Some data may be retained longer as required by Nigerian law

8. Third-Party Services

Integrated Services

We use trusted third-party services for:

  • Google Services: Maps, analytics, and form processing
  • Communication: Email delivery and SMS notifications
  • Payment Processing: Secure transaction handling

Privacy Protection: These services are bound by their own privacy policies and our data processing agreements.

9. Children's Privacy

Age Requirement: Arteesans.ng is intended for users 18 years and older.

No Child Data: We do not knowingly collect information from children under 18. If you believe we have such information, please contact us immediately for removal.

10. Policy Updates

  • Notification: Users will be notified of significant privacy policy changes
  • Review Period: We review and update this policy annually or as needed
  • Continued Use: Using the platform after updates constitutes acceptance of new terms
  • Version History: Previous versions available upon request

11. Your Data Protection Rights Under Nigerian Law

As a Nigerian company, we comply with the Nigeria Data Protection Regulation (NDPR) and other applicable data protection laws, ensuring:

  • Lawful Processing: Data processed only with your consent or legitimate business need
  • Data Minimization: We collect only necessary information for service delivery
  • Accuracy: We maintain accurate and up-to-date information
  • Local Compliance: Full adherence to Nigerian data protection standards

12. Contact Us About Privacy

Privacy Questions or Concerns?

We're committed to addressing your privacy concerns promptly:

Email: privacy@arteesans.ng

Phone: +234 800 ARTISAN

Response Time: Within 48 hours

Data Requests: Processed within 30 days

Our Privacy Commitment

Your trust is essential to our success. We are committed to protecting your privacy and using your information responsibly to provide the best possible service experience.

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